There will be an online webinar on “Challenges Disruption: Delivering a Seamless Experience”, on Thursday 14th November, 14:00, organised by IATA, the International Air Transport Association, free of charge.
The focus in this webinar will be on air transport solutions. However, aspects such as rapid growth in demand for air transport, cost pressures and ever increasing expectation of the digital traveller are discussed and it might be possible to draw conclusions for other transport modes from this discussion. The key question remains of how to balance operational efficiency on one hand and seamless customer experience on the other hand?
If you are interested, you can register for the webinar following this link: